DELIVERY

Shipping Information

* Orders to mainland Europe may currently experience some delay due to the initial reopening of the UK / EU borders after Christmas and the new Brexit arrangements. 

* Please be aware that there may be some delays to delivery in your respective country due to Covid-19 issues. Generally however Shipping couriers are still operating safely and in good time. 

If you have not received your order after 60 days from the dispatch date - let us know asap, no later than 90 days from your order date.

Taxes & Import Duties

Applicable shipping is displayed during checkout. Please note there is no option to pay duties up front.  Orders are shipped from the UK and customs in your country will contact you if there are any duties to pay (now applicable to orders shipped to the EU as well). 

Orders shipped to outside territories from the UK are not Delivery Duty Paid service.

Please note that if you refuse the delivery or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount of your refund.


The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note - we cannot undervalue orders, or mark them as a gift. We do not send to PO BOX addresses.

Once your order has been received duties and taxes are non-refundable.

To the EU customers:

If your goods have

• a customs value (including cost, transport, insurance and handling charges) of €22 or less you will not have to pay Customs Duty or VAT
• a customs value of more than €22 you will have to pay VAT
• an intrinsic value of more than €150 you will have to pay Customs Duty.

 

Couriers

We ship worldwide using DHL Express and Royal mail services to deliver your orders dependent on the destination country. 

UK

Free delivery on orders over £35

 

UK Standard Tracked - £3.49

UK Next Working Day (order by 3pm) - £5.49

 

EUROPE

International Standard Shipping - £4.99

EUR Express -  £20.00

 

EUR Free Tracked - £100 and up

 

 

WORLD

International Standard Shipping - £5.99              

ROW Express - £30

Free Royal Mail ROW Tracked  -£100 and up 

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